Climate Care Privacy Policy

Privacy Policy

Effective Date: [Insert Date]
Climate Care of Norwalk, CT (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, services, or communicate with us.

Information We Collect

We collect personal information to provide and improve our HVAC services, communicate with you, and enhance your customer experience.

1. Information You Provide

Contact Details: Name, address, phone number, and email address provided during service requests or inquiries.
Service Information: Details related to your HVAC needs, including property details or specific service requirements.
Payment Information: Credit card or payment details for transactions.

2. Automatically Collected Information

Browsing Data: IP address, browser type, operating system, and pages visited when accessing our website.
Cookies and Tracking: Small files that track your interaction with our site to enhance functionality and user experience.

How We Use Your Information

We use your information for the following purposes:

Providing Services: To fulfill requests for HVAC installation, maintenance, or repairs.
Communication: To send updates about appointments, service reminders, promotions, or important notifications.
Customer Support: To respond to inquiries, process service requests, and improve your experience.
Marketing: To send special offers, seasonal promotions, or educational materials about energy efficiency.
Legal Compliance: To comply with applicable laws, regulations, or legal processes.

SMS Communications

By opting in, you consent to receive SMS communications. This may include:

Appointment reminders or updates.
Service-related notifications.
Promotional messages about seasonal offers or discounts.

You may opt out at any time by replying “STOP” to any SMS message. For more information, review our Terms & Conditions.

How We Protect Your Information

We take reasonable precautions to safeguard your information. These measures include:

Encryption: Protecting payment details and sensitive information during transmission.
Access Control: Limiting access to personal data to authorized personnel only.
Data Security: Regularly updating our systems to prevent unauthorized access or breaches.

While we implement strong security measures, no system can guarantee complete protection.

Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share it in the following cases:

Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors, scheduling software).
Legal Requirements: To comply with legal obligations or protect our rights.
Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred.

Your Rights

You have the right to:

Access Your Information: Request a copy of your personal data.
Update Your Information: Correct any inaccuracies.
Delete Your Information: Request that we delete your personal data, subject to legal obligations.
Opt-Out of Marketing: Unsubscribe from email or SMS communications at any time.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You may disable cookies in your browser settings; however, this may impact the functionality of our site.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their policies before providing any personal information.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Phone: [Insert Phone Number]
Email: [Insert Email Address]
Mail: Climate Care, [Insert Address], Norwalk, CT

This Privacy Policy is designed to ensure transparency and build trust with our customers. We are committed to protecting your privacy while providing top-quality HVAC services.